Terms of Use

1. What FindHelp does

FindHelp lets customers describe a job, receive quotes from vetted professionals, chat, and book - and lets professionals present verified profiles, respond to requests, and take instant bookings. We also verify professionals and maintain the review system (see our Trust & Verification page).

We may update, modify, or discontinue features from time to time. For material changes that substantially affect your use, we will give reasonable notice by email.

2. Accounts and eligibility

• You must be at least 18 years old to have an account.
• Information you give us (name, contact details, professional documents) must be accurate and kept up to date.
• You are responsible for keeping your credentials secure and for all activity under your account. Tell us immediately at support@findhelp.pt if you suspect unauthorised access.

3. Acceptable use

You may use the Service only for lawful purposes. You must not:

• Submit false, misleading, or fraudulent information or documents
• Harass, spam, or contact users outside the context of their requests and bookings
• Upload content that infringes third-party rights, or malicious code
• Attempt to gain unauthorised access to the Service or extract its source code
• Resell or sublicense the Service

We may suspend or terminate access where we reasonably believe these Terms have been breached.

4. For customers

Sending requests and receiving quotes is free, always. When a professional replies, you decide whether to hire - you are never charged by FindHelp for hiring, and you choose who you talk to.

Your requests, messages and reviews must be about real jobs. Using the platform to solicit or share the contact details of other users outside a genuine job (e.g. for marketing) is a breach of these Terms.

5. For professionals

• Membership: €25/month or €240/year (locked in at €20/month during beta) - one flat price, no per-lead or per-request charges.
• Verification is required to be listed: identity by default (L1); criminal record certificates for childcare and senior care, and professional licences for health and licensed trades (L2).
• The L3 "Super-Pro" badge is computed from real work every week (completed jobs, ratings, response rate). It is earned, never bought, and can be lost.
• Quotes send to customers cost nothing. You set your own prices.
• Profiles, references and prices must be accurate. Misrepresentation (fake documents, fake reviews, fake availability) may lead to removal without refund.

6. The work itself - contracts between you and the professional

FindHelp introduces you to independent professionals. The contract for any job (scope, price, materials, warranty, insurance) is made only between the customer and the professional. FindHelp is not a party to it, does not supervise the work, and does not provide any warranty or workmanship guarantee.

Professionals are responsible for holding the licences, certifications and insurance their work legally requires in Portugal.

7. Reviews

• Only customers with a completed booking can leave a review.
• Ratings cannot be bought, traded, or removed on payment.
• We may remove reviews that break these Terms (abuse, spam, off-platform deals, disclosure of private data). We never remove reviews for being negative.

8. Payments

Professionals pay the flat membership through our payment provider. Memberships renew automatically at the start of each period and can be cancelled any time - access runs until the end of the paid period.

Unless a feature expressly says otherwise, amounts owed for the job itself are agreed and paid directly between customer and professional. FindHelp does not take a commission on your work.

9. Cancellations

Bookings cancelled 24 or more hours ahead are free. The honesty policy applies both ways: customers who cancel late or repeatedly don't show can lose features; professionals who cancel after accepting lose trust points and, in repeat cases, badges.

10. Beta

The Service is currently in beta. Features may change, be added, or be removed; free beta perks (like the €20/month locked annual price) may end when the beta closes, with notice. During the beta the Service is provided "as is".

11. Liability

To the fullest extent permitted by law, FindHelp is not liable for the work, materials, or conduct of professionals; for loss of profits or data; or for indirect or consequential loss. Our total aggregate liability is capped at the membership fees you paid us in the 12 months before the claim. Nothing here excludes liability that cannot be excluded by law.

12. Suspension and termination

• You can close your account at any time from Settings, or by contacting us; professionals keep access to the end of the paid membership period.
• We may suspend or remove accounts for fraud, fake documents or reviews, repeated no-shows, abuse, or breach of these Terms.
• After termination your data is handled per the Privacy Policy.

13. Changes to these Terms

We may update these Terms. For material changes we'll notify you by email at least 14 days before they take effect. Continued use after that date means you accept them.